



ATA Travel Consortium
- ATA Resources
- …
- ATA Resources



ATA Travel Consortium
- ATA Resources
- …
- ATA Resources

ATA Travel Agent Academy
Coming Feb 2025
Course Objectives:
By the end of this course, ATA students will:
1. Understand the basics of the Amadeus system and its interface.
2. Learn key Amadeus commands for flight booking, pricing, and ticketing.
3. Gain practical skills in creating and managing Passenger Name Records (PNRs).
4. Develop the ability to handle advanced tasks like rebooking and fare options.
Module 1: Introduction to the Amadeus System
Day 1:
Overview of the travel industry and GDS
Role of Amadeus in travel booking
Logging in and navigating the Amadeus interface
Key features of Amadeus
Introduction to Amadeus cryptic commands
Sign In/Sign Out, Decode/Encode functions
Practice: Basic navigation and commands
Module 2: Flight Availability and Booking
Day 2:
Searching for flight availability (AN)
Dual city availability
Change availability
Selecting and selling flights (SS)
Practice: Booking a basic itinerary
Adding passenger details (NM)
Storing contact information (AP)
Handling special service requests (SSRs)
Managing seat assignments and meal preferences
Practice: Adding SSRs
Adding remarks for itinerary and invoice
End record (ER)
Practice: Completing a simple PNR
Module 3: PNR Modification, Pricing, and Fare Calculation
Day 3:
PNR modification and adding passengers (e.g., children, infants)
Pricing a PNR (FXX, FXR, FXP)
Understanding fare options (FQD)
Practice: Pricing different itineraries
Handling and applying fare rules (FQN)
Repricing after itinerary changes (FXZ)
Modifying and canceling bookings (XI, XE, RF, ER)
Issuing tickets (TTP)
Practice: Comprehensive PNR exercises
Module 4: Questions & Answers and Troubleshooting
Day 4:
Comprehensive review of previous modules
Hands-on practice with real-world scenarios
Troubleshooting common errors
Module 5: Final Assessment and ATA Certificate of completion
Final practical exam: PNR Complete and price a multi-segment itinerary.

ATA
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Markham, ON, L3R 0N3
1.888.815.8825 | 905.886.3838
www.atatechnology.com